Guest Service Representative

Guest Service Representative Mims Hospitality Services Chapel Hill, NC Job Details Part-time | Full-time | Contract $2,000 a month 1 day ago Benefits Employee discount Flexible schedule Qualifications Bilingual Record keeping Computer operation Teamwork Property management tools Guest relations Phone communication Computer literacy Greeting customers Hotel and accommodations guest check-in Hotel and accommodations guest inquiries Hotel and accommodations guest check-out Financial record maintenance Accounting Computer skills Hotel and accommodations guest issue escalation Hotel and accommodations guest complaints handling Cash handling Leadership Communication skills Entry level Customer complaint resolution Client interaction via phone calls

Full Job Description Job Title:

Hotel Guest Service Representative Location:

Chapel Hill, NC Employment Type:

Full-Time/ Contract Pay:

$2,000 per month | $1,000 paid bi-weekly

Hours:

40 hours per week

Shift:

3:00 PM-11:00

PM Tax Form:

1099 (100% Earnings, No Taxes Withheld)

About Us:

At Mims Hospitality Services, we work closely with hotel owners and management companies to deliver experienced interim leadership and reliable frontline staffing, ensuring seamless operations and consistent guest satisfaction .

Job Summary:

We are seeking a friendly and professional Hotel Guest Service Representative to join our hotel team. The Front Desk Agent is responsible for welcoming guests, managing reservations, providing excellent customer service, and ensuring a smooth check-in and check-out experience. This role is ideal for someone who enjoys working with people and creating a positive guest experience.

Key Responsibilities:

Greet and welcome guests upon arrival in a professional and friendly manner Perform guest check-in and check-out procedures efficiently Answer phone calls, emails, and guest inquiries regarding reservations and hotel services Process reservations, cancellations, and room assignments Handle guest requests, concerns, and complaints promptly and professionally Maintain accurate records of guest accounts and payments Coordinate with housekeeping and maintenance teams to ensure room readiness Provide information about hotel amenities, local attractions, and services Follow hotel policies and procedures while maintaining confidentiality of guest information

Qualifications:

Previous hotel or customer service experience preferred Strong communication and interpersonal skills Basic computer skills and ability to learn hotel reservation systems Ability to multitask in a fast-paced environment Professional appearance and positive attitude Flexible schedule, including evenings, weekends, and holidays

Preferred Skills:

Experience with hotel property management systems (PMS) Cash handling and basic accounting skills Bilingual abilities are a plus

Position Highlights:

Hotel Discounts:

Team Member travel discounts worldwide.

Career Path:

Opportunity to transition into a long-term role.

Great Culture:

Be part of a positive, collaborative, and supportive team environment.

Pay:

$2,000.00 per month

Benefits:

Employee discount Flexible schedule Application Question(s): Are you available to start immediately if offered the Job? Are you able to pass a criminal background check?

Work Location:

In person