Customer Service Representative

Customer Service Representative 2.7 2.7 out of 5 stars 2180 Heart Drive, Claremont, NC 28610 $18

• $20 an hour
• Full-time Popplemann Plastics USA 44 reviews $18
• $20 an hour

•

Full-time Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

Position Summary:

This position will interact with the sales force, customers and inter-company personnel to gather and distribute current, accurate information in response to customer inquiries and to appropriately resolve issues.

Essential Functions:

• Enter new or update customer sales orders. This includes reviewing lead-time, ship quantities, customer pricing and ship to address.
• Review incoming EDI sales orders, and changes on existing sales orders. This includes reviewing lead-time, ship quantities, customer pricing and ship to address.
• Enter and maintain blanket orders (forecast)
• Update customer accum quantities as required.
• Review customer portals for new orders, change orders and any correspondence from customer.
• Review open sales order reports for accuracy.
• Provide customer with shipping information, tracking number or ASN.
• Review inquiries, complaints, and comments from customer with the Materials Manager.
• Process returns of material and credits for customers.
• Work closely with shipping department to ensure accuracy of shipments to customers.
• Drop ship sales orders and drop ship purchase orders will be entered and sent to our German colleges to arrange direct shipment to customers from our German plant as needed.
• Work with accounting department of any customer billing issues (blocked accounts, credit limits, credits needed etc.

)

Required Education & Experience:

• Associate degree or equivalent
• 2+ years customer service experience required.
• Previous experience and demonstrated ability with EDI processes preferred.
• Automotive customer service experience preferred.
• Sales experience preferred.
• Strong experience with Microsoft Office and ERP systems preferred

Job Type:

Full-time Pay:

$18.00

• $20.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Shift:

8 hour shift Day shift

Experience:

EDI:

1 year (Required) Customer service: 2 years (Preferred) ERP systems: 2 years (Preferred) Ability to

Commute:

Claremont, NC 28610 (Preferred) Ability to

Relocate:

Claremont, NC 28610: Relocate before starting work (Preferred)

Work Location:

In person