Veterinary Receptionist / Client Service Representative (CSR) River Ridge Veterinary Hospital Clemmons, NC Job Details Full-time $17 - $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Uniform allowance Vision insurance Employee discount Retirement plan Qualifications Medical documentation Veterinary clinic experience Medical scheduling Attention to detail Organizational skills Full Job Description Job Overview We are seeking an energetic and compassionate Veterinary Receptionist / Client Service Representative (CSR) to join our dynamic veterinary team. In this vital role, you will be the welcoming face and friendly voice for pet owners, ensuring a positive experience from the moment they walk through our doors or call our clinic. Your enthusiasm, organizational skills, and animal handling expertise will help facilitate smooth clinic operations, support veterinary staff, and foster strong client relationships. This paid position offers an exciting opportunity to contribute to animal health and well-being while developing your skills in a fast-paced, pet-centered environment. Responsibilities Greet clients warmly upon arrival and assist with check-in/check-out procedures using veterinary software systems. Schedule appointments efficiently, manage appointment calendars, and handle client inquiries with professionalism and enthusiasm. Collect and process payments for services rendered, including medical collections, while maintaining accurate financial records. Provide exceptional customer service by addressing client questions about pet care, treatments, and clinic policies. Support veterinary staff with administrative tasks such as filing medical records, updating client information, and preparing treatment documentation. Assist with kennel duties when needed, including animal husbandry, animal restraint, and ensuring proper pet care during visits. Communicate effectively with clients regarding veterinary terminology, procedures, and follow-up care instructions while adhering to confidentiality standards. Qualifications Previous experience in a veterinary clinic or animal handling environment is preferred; familiarity with veterinary terminology is a plus. Strong customer service skills with the ability to communicate clearly and empathetically with pet owners. Knowledge of veterinary software programs and proficiency in Microsoft Office applications. Experience with front desk operations, appointment scheduling, and medical billing processes. Ability to handle animals safely using proper restraint techniques; kennel experience or dog handling skills are advantageous. Basic understanding of animal anatomy, pet grooming, pet care practices, and animal husbandry principles. Familiarity with regulations such as DEA (Drug Enforcement Administration) and USDA (United States Department of Agriculture) guidelines related to veterinary practice is desirable. Capable of multitasking in a fast-paced environment while maintaining attention to detail and professionalism. Join us in making a difference in the lives of pets and their owners! This role offers a rewarding opportunity to grow your career in veterinary medicine while providing compassionate support to animals and their families every day.

Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Retirement plan Uniform allowance Vision insurance

Work Location:

In person