Emerald Edge is looking for an Account Assistant

• Bilingual to join our team supporting customer enrollment for AT&T Fiber services in the Charlotte area. If you're someone who enjoys real conversations in Spanish & English, loves helping people find solutions, and wants to build a career from the ground up, this role is a great place to start. As an Account Assistant
• Bilingual , you'll connect with customers to help them understand how AT&T Fiber can fit into their lives. From your first day, you'll go through structured training that sets you up to explain services clearly, walk customers through their options, and guide them confidently from first conversation to completed enrollment. Key Responsibilities of the Account Assistant
• Bilingual Talk with customers to get a real sense of how they use the internet and what they need Break down AT&T Fiber plans and features in a way that's easy to understand Walk customers through the full enrollment process, step by step Help customers choose a plan that actually fits their household and lifestyle Keep accurate records of customer interactions and enrollments Take part in local outreach efforts to spread the word about available services Show up for every customer with a positive, helpful attitude Requirements High school diploma or GED preferred Some customer-facing experience is a plus, but we'll train the right person Strong listening and communication skills Organized, detail-oriented, and able to stay on top of things A team player who works well with others Preferred Skills Fluent in both Spanish and English Able to take technical info and make it approachable and relatable Great with people and genuinely focused on the customer experience Comfortable keeping pace in a busy, fast-moving environment Ready to learn, grow, and take on more responsibility over time

Pay:

$950.00

• $1,450.

00 per week

Work Location:

In person