A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
The Client Services Coordinator - w/ Trades Background (Project Coordinator) role is a great option for success-minded professionals-who desire to excel in a fun, fast-paced culture. We are a high growth, Vision / Mission-focused, Values-driven facilities maintenance company located in Denver, NC, providing world class client services to companies across the US and are looking for a success minded Project Coordinator to join our team.
Learn more about us at:
www.lakesideps.com
Position Description:
Project Coordinators supervise facility maintenance requests from beginning to end. The ability to work in a fast-paced environment is important to success. This is an office-based position requiring substantial phone and computer usage. The qualified candidate will have a background in or working knowledge of any of the following: plumbing, HVAC, electrical, refrigeration, mechanical systems; may include construction projects, DYI projects, construction, handyman or renovation business experience, trade school degree What you'll do as a
Project Coordinator:
Estimate and negotiate single trade facilities maintenance projects. Coordinate 30 to 50 work orders simultaneously. Source and manage subcontractors to execute repairs within budget and on time. Provide exemplary customer service and communication. Use various computer tools to communicate project information per company procedures. Receive OSHA 30 Certification within 6 months of hire date (Paid for by Employer) What you must have: Demonstrated ability to effectively manage a high volume of work orders in a fast-paced work environment At least 6 months of trade-specific background or knowledge. For example, one or more of the following: plumbing HVAC electrical refrigeration mechanical systems may include construction projects, DYI projects, family construction, handyman or renovation business experience Trade school degree Experience with Preventative Maintenance programs preferred Outstanding communication and negotiation skills Critical thinking / Problem solving skills Significant phone and computer fluency; type ~55+ words per minute Sense of urgency Exceptional customer-service skills Energetic and outgoing personality Ability to quickly learn work order management systems Demonstrated excellence in customer service Mastery of written and spoken English Excellent organizational and time-management skills. Must be willing to work on-call shifts (remotely)
Associate's degree (Preferred) Work authorization: United States (Required)
Compensation and Benefits:
Available Benefits include health, vision, dental, accident, critical illness, hospital indemnity, and life insurance, short and long-term disability insurance, paid time off accrual, paid holidays, EAP, and 401K with company match. We offer a competitive base salary plus bonuses. We have a performance-based culture and compensation system.
Salary:
$45,000 base salary plus commissions
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance
