Customer Service Representative

Summary:

The Customer Service Representative is responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.

Duties and Responsibilities:

• The Acquisition and Maintenance of Customers
• Accept and process current customer payments
• Process Order Forms including reference checks
• Input customer information and account status in the store's computer system
• Answer incoming telephone calls and route them to appropriate person per the first up system
• File and maintain customer folders and records
• Assist customers on the showroom floor
• Direct customer opportunities immediately to the Sales Manager as it relates to sales and service
• Maintain the appearance and organization of the customer transaction counter
• Assist in the maintenance of the showroom through cleaning, organizing, merchandising and pricing as per the first up system and as directed by management
• Maintain regular mailing campaign
• Other tasks as assigned by management

Monthly Bonuses/Competitive Pay Plan Education and Experience:

• High School diploma or equivalent preferred

Required Skills:

• Excellent interpersonal skills are required for daily customer contact
• Professional appearance
• Computer operations ability
• Good communication skills
• Excellent organizational skills
• Excellent telephone etiquette
• Strong sales skills both on the showroom floor and telephone
• High energy level
• Able to lift 50 pounds
• Successful reference check and verification, drug screen, criminal background investigation and required testing

Job Type:

Full-time Pay:

$13.00 - $14.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off

Work Location:

In person