An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Graham, NC Job Details Full-time $50,085.32 - $60,317.80 a year 2 days ago Qualifications Customer communication Oil change Driver's License Tire service Mechanical knowledge Transmissions Full Job Description Job Overview We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your energetic approach will ensure every customer feels valued and confident in the service process. You will coordinate vehicle repairs, provide detailed estimates, and communicate effectively with both customers and technicians to deliver exceptional automotive care. This position offers an exciting opportunity to combine your automotive knowledge with your passion for delivering outstanding customer service in a fast-paced environment. Responsibilities Greet customers warmly, listen to their vehicle concerns, and accurately document their needs. Prepare detailed repair estimates using estimating software, ensuring transparency and clarity for customers. Communicate effectively with service technicians regarding vehicle diagnostics, repairs needed, and estimated timeframes. Upsell additional services or maintenance based on vehicle condition and manufacturer recommendations to maximize customer satisfaction and dealership revenue. Manage the service write-up process from start to finish, including scheduling appointments and updating customers on progress. Assist with vehicle inspections, including oil changes, tire services, brake repairs, suspension work, shocks & struts, transmissions, and collision repairs. Handle cash transactions accurately and maintain proper documentation of all service-related sales and payments. Foster strong client relationships through clear communication, active listening, and professional follow-up to ensure repeat business. Skills Proven experience as a Service Advisor or in a similar auto service management role within a dealership or automotive repair shop. Strong mechanical knowledge with experience in automotive diagnostics, transmissions, oil changes, brake repairs, suspension systems, tire services, shocks & struts. Proficiency with estimating software and computer-aided vehicle damage estimating tools. Excellent customer service skills with the ability to communicate technical information clearly to clients. Ability to upsell additional services confidently while maintaining integrity and trust. Familiarity with auto estimating processes and collision repair procedures. Experience in auto service sales, service writing, and handling cash transactions efficiently. Valid driver's license with a clean driving record; ability to drive vehicles for inspection purposes. Join us to be part of a passionate team dedicated to delivering top-tier automotive care while building lasting relationships with our valued clients!
