Collision Body Shop CSR

Customer Service Representative (CSR)•

Auto Body Repair Location:

Hendersonville, NC Schedule:

Monday-Thursday:

8:00 AM•5:00

PM Friday:

8:00 AM•1:00 PM (early Fridays!) Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at our Hendersonville location. This role is the first point of contact for our customers and plays a critical part in delivering an outstanding customer experience. The ideal candidate is professional, organized, and customer-focused, with a background in automotive repair or auto body preferred. You will assist customers with scheduling, questions about their vehicles, billing, and general front-office support while working closely with technicians and management. One of the perks our team loves most: we wrap up at 1:00 PM every Friday , giving you a consistent early start to the weekend. Key Responsibilities Greet and assist customers in person, by phone, and via email Check in customers dropping vehicles off for scheduled repairs Schedule repair and estimate appointments Provide accurate information regarding auto body repair services Assist customers with basic troubleshooting and service-related questions Maintain a strong working knowledge of auto body repair processes Collaborate with technicians and mechanics to ensure customer needs are met Handle customer concerns with professionalism, empathy, and urgency Process payments and scan documents into customer files Maintain the front office and reception area Responsible for Accounts Receivable (AR) and vendor statements Document customer interactions and feedback for continuous improvement Qualifications & Skills Prior experience in customer service required Automotive or auto body repair experience strongly preferred Familiarity with CCC ONE Estimating experience is a plus Excellent verbal and written communication skills Strong problem-solving and organizational skills Ability to multitask in a fast-paced environment Professional appearance and positive attitude Why Join Us? Consistent weekday schedule with early Fridays (off at 1:00 PM!) Stable, team-oriented work environment Opportunity to use and grow your automotive industry knowledge Be a key part of delivering exceptional customer service If you enjoy working with people, have an interest in automotive repair, and want a schedule that supports work-life balance, we'd love to hear from you!

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person