Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services. A background in automotive repair or related fields is preferred, as you will be assisting customers with technical questions regarding their vehicles. Duties Respond to customer inquiries via phone, email, or in-person, providing accurate information regarding services. Assist customers in troubleshooting issues related to automotive repair. Maintain a thorough understanding of auto body repair. Collaborate with mechanics and technicians to ensure customer needs are met efficiently. Process payments and scan documents into files. Handle customer complaints with professionalism and empathy, working towards effective resolutions. Document customer interactions and feedback for continuous improvement of service quality. Maintain the front office. Check In Customers dropping off with repair appointments. Schedule customer for repair and estimate appointments. Responsible for AR and Vendor statements. Skills Familiarity with CCC One is a plus. Excellent communication skills, both verbal and written, with a focus on customer satisfaction. Problem-solving skills to address customer concerns effectively and efficiently. Join us in delivering outstanding service to our customers while utilizing your automotive knowledge!

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person