BASIC FUNCTIONS AND RESPONSIBILITIES

Fields internal and external customer inquiries for the Service Department Opens work orders maintains control until they are closed and invoiced Updates customer profiles using equipment, hours, or other information from the customer work orders Maintains service accessories and supplies and prepares replacement orders when necessary Prepares warranty and/or product improvement for submission by the Central Warranty Administrator Assists customers with mower or equipment loading/unloading when necessary. Performs other functions or duties as directed by management in-line with the objectives of the dealership. Close and process RO's for payment when needed Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders (where applicable) Assists on the parts counter when necessary Assists with loading/unloading trucks when necessary (where applicable) Assist in staging equipment to be brought in/out of the service department and maintaining the lot for ease of customer pick up and delivery by branch drivers Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

Basic knowledge of accounting practices. Ability to use standard desktop load applications, such as Microsoft Office and internet functions. Knowledge of office procedures. General understanding of mechanical/technical terms is preferred. High school diploma or equivalent experience. Ability to operate forklift Good understanding of local conditions with a knowledge of sale and resale values of machinery. Must be a self-starter with good communication and inter-personal skills. Good computer skills. Positive attitude. Agricultural background preferred.

PHYSICAL DEMANDS

Noise Levels:

High.

Weight Requirements:

Lifting up to 50 lbs.

Mobility:

Standing and sitting for long durations.

Visual:

Working with PC, manuals, and close detailed work.

Driving:

Daily - short and long distances.

Respiratory:

Possible exposure to exhaust and dust fumes. Dexterity Ability to grasp and manipulate tools and parts. Our employees receive a total annual salary that consists of competitive base wages and a structured bonus program. Employees can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. 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