Turn customer concerns into solutions. As a Customer Retention Specialist with Go-Forth Pest Control, you'll speak with customers who are considering canceling their pest control service. You'll listen to what's driving their decision, address concerns, and find solutions that help them continue getting value from Go-Forth. What you'll do Handle cancellation requests by phone, identify the reason behind each request, and calmly address customer concerns. Offer approved solutions, such as service adjustments, complimentary services, or plan changes, when appropriate and within company guidelines. Answer routine service and billing questions, schedule appointments, and leave clear notes for our field teams. Document customer conversations, account changes, retention outcomes, and follow-ups accurately in the CRM. Follow company scripts and approval guidelines, participate in coaching and call reviews, and collaborate with sales and service teams. Work toward customer retention, first-call resolution, handle-time, and phone availability goals. What you'll bring The ability to manage a high volume of calls while staying focused and professional, especially during our busy season from March through October . A confident, empathetic communication style. You can build rapport quickly, listen closely, and address objections without pressuring customers. A willingness to learn from feedback, coaching, and call reviews. Strong attention to detail and the ability to manage several tasks at once. Comfort using a CRM, phone system, text messaging, email, and dual monitors while speaking with customers. Preferred experience At least one year of experience in inside sales, customer retention, outbound calling, or a commission-based sales role. An associate degree or two to three years of relevant experience. Performance expectations Handle at least 150 inbound and outbound calls per day , including at least 30 outbound calls related to customer inquiries. Maintain a closing rate of at least 30% . Complete at least 30 assigned tasks or alerts per day . Consistently meet quality, accuracy, and productivity standards.

Physical Demands & Work Environment Environment:

Fast-paced, collaborative contact center office in High Point, NC.

Schedule:

Standard schedule with flexibility required for early mornings, evenings, or occasional Saturdays during peak season.

Physical Effort:

Remaining seated at a desk station, utilizing headsets, and operating a computer/keyboard for up to 8 hours per day. Location Go-Forth Pest Control offers services throughout regions of North Carolina, South Carolina, Virginia, Tennessee, Georgia, and Texas. The main office is located in High Point, NC. Reasonable commute or planning to relocate before starting work is required.

Pay:

$18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Referral program Vision insurance Application Question(s): Will you now or in the future require sponsorship for employment? Are you currently employed? If currently employed, please provide your current job title, employer name, and dates of employment. Have you ever been discharged, asked to resign, or left a position under unfavorable circumstances? If yes, please explain. Do you understand and agree that if you are hired, you are required to promptly notify Go-Forth Galaxy of any arrest, criminal charge, conviction, or court-ordered obligation that occurs during your employment that could affect your availability, your ability to perform your job duties, or that involves a felony or crime of moral turpitude? (yes or no) What is your email address: Have you worked for Go-Forth in the past? I certify that the information provided in this application, including my employment history, is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if hired, immediate termination of employment regardless of when discovered. I authorize the company to verify all information provided, including contacting previous employers. (Type your full name)

Work Location:

In person