Position Overview:

We're seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator to join our team. This role combines customer service, dispatching, and operations support—serving as the central point of contact between clients, field technicians, and management.

Key Responsibilities:

Answer incoming service calls and emails with professionalism and urgency. Schedule, dispatch, and coordinate field technicians for service calls, inspections, and maintenance. Communicate job status updates between customers, technicians, and management. Create and manage service tickets and work orders in [software/system, e.g., SERVICE FUSION, ServiceTrade, Sedona, or similar]. Follow up with customers to ensure satisfaction and timely completion of work. Support billing and documentation for completed service orders. Maintain accurate records and assist with reports as needed.

Qualifications:

Previous experience in customer service, dispatch, or administrative coordination (preferably in fire, security, or construction industries). Strong communication and multitasking skills. Detail-oriented with solid computer proficiency (Google Suite, scheduling software, CRM tools). Ability to work in a fast-paced environment with competing priorities. A team-oriented attitude with a commitment to customer satisfaction.

Schedule:

Monday to Friday Weekend availability

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Competitive pay

Schedule:

Monday to Friday Weekends as needed

Job Type:

Full-time Ability to

Commute:

Hope Mills, NC 28348 (Required) Ability to

Relocate:

Hope Mills, NC 28348: Relocate before starting work (Required)

Work Location:

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