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The UPS Store #8301
Customer Service Associate
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Job Description
Overview Join our dynamic team as a Customer Service Associate and become the friendly face and voice that helps our clients navigate their needs with confidence! In this energetic role, you will deliver exceptional customer support, foster positive client relationships, and ensure every interaction is handled with professionalism and enthusiasm. Your ability to communicate effectively, solve problems efficiently, and maintain organizational excellence will be key to creating memorable experiences for our customers. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients' satisfaction. Responsibilities Delivers outstanding customer service to walk-in customers and telephone inquiries Continuously practices good listening skills with customers, UPS Store team members, and leadership Takes ownership of understanding the customer's shipping needs and offers viable solutions Takes action to learn all product and service offerings, alternative solutions, and industry trends Operates all equipment, software, and devices in an expert fashion and is willing to teach others Maintains a clean, organized, and safe working environment Performs other duties as assigned Skills High school diploma or GED required Prompt, reliable, and responsible Strong computer skills, including Microsoft Office and Adobe Suites Outstanding phone skills Strong verbal and written communication skills, including spelling and math Able to lift 40+ pounds This vibrant role is perfect for motivated individuals eager to build a customer service career while making a positive difference every day. We value energetic team players who thrive on helping others and are committed to delivering top-tier client experiences! We welcome every customer and help them with whatever service they need. Services include Amazon returns, printing, copying, scanning, faxing, happy returns, postal items, shipping, and even tracking a package they shipped. We can teach you all of that as you join our team. Don't worry if you don't know what to do; we will get you right on track with our procedures. We are flexible with any scheduling complications you may have from school to family. We are super excited to see you join our team!