Service Adivsor •No Weekends•Parks Chevrolet Kernersville - 3.0 Kernersville, NC Job Details Full-time 22 hours ago Qualifications Customer communication Customer relationship building Automobile maintenance requirements Standard Operating Procedures (SOPs) implementation Customer order taking Service scheduling Client rapport building Greeting customers Customer satisfaction tracking High school diploma or GED Customer engagement Automotive service Vehicle maintenance documentation Cost estimate preparation Cost estimates Automotive parts estimating Automotive service record keeping Suggestive selling Parts replacement estimation for vehicle damage Standard operating procedures (SOPs) Entry level

Full Job Description Job Responsibilities:

Schedule appointments with customers Meet and greet customers at their vehicle Utilize the e-Advisor tool on every vehicle Perform proper walkarounds per SOP guidelines Executes the service SOP (Standard Operating Procedures) at all times. Presents soft sale menu items during the time of write-up Informs customers of any open recall that may pertain to their vehicle. Utilizes AutoPoint and ensures all pertinent categories are above 90% usage Performs an active delivery with every customer Updates all open repair orders daily in Reverse Risk. Work with customers and technicians to identify required maintenance using service history data Advise customers on necessary/suggested services, and notify customers of any current special promotions and up-sell additional services Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer Estimate the cost of mechanical, electric, or other repairs Enter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services provided Determine the progress of repair/service orders and inform customers accordingly Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule Review results of customer satisfaction surveys with the service manager Establish positive relationships with customers Meet the dealership standards for repair/order production

Job Qualifications:

Experience as a Service Advisor is preferred Sales experience High school diploma or equivalent Professional personal appearance All applicants must be authorized to work in the USA Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.