Service Writer

Service Writer The Larson Group - 3.0 Leland, NC Job Details 6 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Opportunities for advancement Qualifications Service writing Greeting customers High school diploma or GED Trade school Appointment scheduling Dealership experience Entry level Under 1 year Customer complaint resolution Full Job Description The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.

What We Offer:

Paid Time Off Paid Holidays Medical, Dental and Basic Life 401K with employer contribution Bi-weekly Pay Schedule Opportunity for advancement and

Career Development Responsibilities:

Open and close work orders providing as much information as possible. Record, adjust and report mechanics time for work orders and payroll. Help cover phone calls for the Service Department. Try to resolve customer complaints. Schedule appointments. Supervise and assist technicians with the diagnosis and repairs of their jobs. Assist with warranty repair paper flow. Check in new trucks delivered to the shop and complete the proper forms. Consult with the parts department on special order parts and sublet repairs. Instruct the following shift's service writer on any special instructions and appointments. Keep Service Manager informed of all customer complaints and technician problems. Perform other duties as assigned.

Qualifications:

Should possess a High School Diploma. A College degree or a certificate from a trade school is preferred, but not required. Experience in dealership service shop environment is strongly preferred but not required. Please note this is a safety-sensitive position

Requirements: