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Customer Service Associate

Job

NC Farm Bureau Lillington

Lillington, NC (In Person)

Full-Time

Posted 2 days ago (Updated 1 day ago) • Actively hiring

Expires 7/4/2026

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Job Description

Candidate must possess strong people skills and be able to work with the public and co-workers in a professional manner. Position requires the ability to multitask efficiently and maintain organization. Candidate must be able to perform a variety of general office duties, including, but not limited to: answering telephones, responding to customer-facing requests, recording and distributing messages, taking payments, filing and maintaining customer records, and operating a personal computer for the purpose of data entry, word processing, spreadsheets, email, and internet.
Responsibilities:
Communicate frequent customer suggestions to the team to troubleshoot Ensure customer account information is up-to-date Provide thorough follow-ups to customer interactions, ensuring customer satisfaction Reply to incoming calls from customers including products and service questions, general information, and complaints
Qualifications:
Strong knowledge of customer interface and interaction Excellent active listening, interpersonal, and communication skills About Company At NC Farm Bureau Lillingto, we believe insurance is more than a product; it's a service. That's what makes us different. That's why every customer gets a dedicated, local agent who will get to know you and your unique needs and be there for you if a loss occurs.