Veterinary Customer Service Representative

About the

Practice:

Burke Animal Clinic is a private small animal practice located in Morganton, NC! Our mission is to provide gold standard care to all of our patients as if they were our own family members. We are a privately owned practice established in 1987 and purchased by Dr. Linda Schilkowsky in 2017. BAC is looking to add a full-time team member to our reception team!

Job Description:

The receptionist is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones with a clear and professional voice, greets clients upon arrival, prepares patient files for the appropriate service to be provided, receives and relays client correspondence, and updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding. BAC is a laid back environment but having the ability to adapt and multi-task are key to success in this role.

Job Duties:

Client Communication - in-person, phone, text, and email. Checking clients in and out of appointments. Surgery intakes and check-ins. Reminder phone calls for appointments and patient health reminders. Scheduling initial appointments and follow-up appointments Over the counter sales and processing refill requests

Sympathy Cards Required Skills:

Excellent communication skills both written and verbal Positive Attitude, Team Player & Eagerness to learn Ability to operate independently Ability to remain calm in stressful situations Ability to operate general office equipment Computer software knowledge and skills Comfortable working in a fast paced environment where multitasking is required. Ability to lift up to 25lbs

Hours:

4.5 days per week, 36 hours per week average, no evenings or weekends

Schedule:

Monday, Tuesday, Thursday 8am to 5:30pm, Wednesday 8am to 12:30pm, Thursday and Friday 8am to 4:30pm

Pay Range:

$14 to $20

Benefits:

Pet discounts, PTO after 90 days, Holiday pay for observed holidays

Pay:

$14.00 - $20.00 per hour

Benefits:

Employee discount Paid time off Uniform allowance

Experience:

Customer Service:

3 years (Preferred) Shift availability: Day Shift (Preferred) Ability to

Commute:

Morganton, NC 28655 (Required) Ability to

Relocate:

Morganton, NC 28655: Relocate before starting work (Required)

Work Location:

In person