Responsibilities:

Customer support:

Responsible for the customer support telephone, email box and chat etc, making sure that the customer support is managed with excellence during the agreed hours. Monitor and answer customers' inquiries. Handling of product returns and product troubleshooting, repairs, and service. b. Operations support Handling of incoming shipments. Handling of outgoing shipments. Inventory management, including physical inventory control, and inventory reporting. Maintaining a clean and well-organized warehouse, service area, and office environment. Supporting the Chief Operating Officer with tasks and projects, as needed.

Mandatory Requirements:

Associate's degree. Minimum of 3 years of experience in customer support, B2B as well as B2C. Highly analytical with a strong knowledge of MS Excel. Ability to work with a high level of efficiency and accuracy. Strong attention to detail and use of industry best practices. High ability to adapt to change and approach problem-solving with creativity and initiative. Learns quickly when facing new technology or challenges, is a relentless learner and is open to change and improvements. Action-Oriented. Enjoys working hard, is full of energy for new challenges, and seizes the opportunity. Fluent English is mandatory. Experience from administrative work in IFS or similar ERP systems. Verbal and written Spanish and/or French is a plus.

Working hours:

Working hours: 2 hours in the afternoon per day from Monday to

Friday Job Type:

Part-time Pay:

$18.00 per hour

Shift:

Day shift

Education:

Bachelor's (Preferred)

Experience:

Logistics and Shipping Handling:

1 year (Preferred) Customer support: 3 years (Preferred)

Language:

English (Required) Spanish (Preferred) Ability to

Commute:

Morrisville, NC 27560 (Required)

Work Location:

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