Position Summary Provide exceptional customer service across all areas of the customer experience within a contact center environment. Serve as a primary point of contact for internal and external customers, ensuring inquiries are handled professionally, accurately, and efficiently. Principal Responsibilities Customer Support Handle inbound and outbound communications via: Phone Email Fax Other customer service channels Customer Inquiries Respond to inquiries regarding: Order placement Order status and tracking Product information Inventory availability Product pricing Returns and credits Account status New account setup and maintenance Internal Collaboration Partner with internal departments to resolve customer issues Work closely with specialized Customer Service teams Support Sales teams as needed Maintain strong cross-functional relationships Operational Excellence Execute customer service and order management processes accurately Meet Quality Assurance standards Achieve efficiency and productivity goals Identify opportunities for process improvement Provide recommendations to enhance operational effectiveness Adhere to company policies, core values, and ethical standards Education & Experience Required High School Diploma or equivalent Minimum of 2 years of customer service and/or order entry/data entry experience Preferred Associate's or Bachelor's degree Coursework in a business-related field 1+ years of additional customer-facing experience Required Skills & Qualifications Customer Service Strong customer-first mindset Commitment to delivering an exceptional customer experience Communication Excellent verbal communication skills Strong written communication skills Technical Skills Proficiency with Microsoft Windows Working knowledge of Microsoft Word and Excel Professional Skills Strong attention to detail Excellent time management and organizational skills Analytical thinking and problem-solving capabilities Ability to multitask in a fast-paced environment Ability to professionally manage challenging customer situations Strong relationship-building and collaboration skills Ability to work effectively with stakeholders at all levels Preferred Skills SAP experience CRM system experience Contact center/customer support experience Core Competencies Customer Focus Communication Attention to Detail Problem Solving Collaboration Time Management Adaptability Process Improvement Accountability