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HCL Technologies Limited
Trainee-Voice
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Job Description
Job Description Trainee-Voice Morrisville, North Carolina Job Summary Responsible for responding to customer inquiries and complaints regarding accounts records, billings, contract managements renewals and cancelations. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English to support customer care. Provides real time expertise and customer service support to client's customers. They are required to meet all performance indicators established as part of the operation and other operational metrics as needed.
Scope:
Internal/External Interfaces:
- Customers, other Customer Service Agents, Subject Matter experts, trainers, Quality analyst Team Leaders, Managers. Major Key Responsibilities The minimum experience requirements are:
- 1-2 years of experience in call center environment (preferred)
- Knowledge of VOC metrics and quality standards (preferred).
- Excellent interpersonal skills. (preferred)
- Excels at operating in a fast pace, community environment (preferred) Skill Requirements Other Requirements Maximum Salary (US): 15.