Guest Service Representative

Guest Service Representative 5619 South Virginia Dare Trail, Nags Head, NC 27959 $18 an hour - Full-time $18 an hour - Full-time Summary of Position We are seeking a friendly Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for ensuring guests have a pleasant experience during their visit. You will provide information about the property and local attractions, assist with check-in and check-out, and respond to guest inquiries and complaints. Our ideal candidate is a people-person who enjoys meeting new people and has a passion for providing excellent customer service. Position is full time and would involve working on Saturdays. Days off would be Sunday and Thursday. Knowledge of SPI Property Management System a plus. Pay is dependent upon experience.

Primary Job Responsibilities:

Handle special requests from owners and guests. Lead all guest registration and departures. Receive initial comments from guests; relay to proper department for any action. Assist, as required, with security level key production and issuance. Maintain and oversee exchange guest reservations for proper information. Relay employee concerns to GM. Assist all owners and guests needs as presented at the front desk. Responsible for maintaining and managing inventory control, ordering and storage of front office supplies and assisting with maintaining and managing gift shop inventory. Oversee and maintain the cleanliness and appearance of all front office locations, including storage areas. Maintains a favorable working relationship with all other company employees and vendors to foster and promote a cooperative and harmonious working climate. At all times projects a favorable image of the Alderwood group and your respective property. Perform any and all other duties deemed appropriate and necessary by the resort's supervisors, managers and/or mod. Knowledge & Skills Must have solid computer and cashiering skills. Must have the ability to efficiently operate computer systems, including the PMS system, key system, and telephone system functions within 30 days. Must possess a high level of customer service skills; including being personable with a friendly and helpful attitude. Must always be well groomed and presentable. Must have good communication skills and solid command of the English language; both oral and written. Must be able to handle multiple tasks simultaneously. Must be able to handle emergency situations calmly and efficiently. Must be well informed about the resort and community attractions.

Work Remotely No Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Weekends as needed

Experience:

Multi Screen/ System computer: 1 year (Preferred) Ability to

Commute:

Nags Head, NC 27959 (Required)

Work Location:

In person