Service Customer Service Representative

Appointment scheduling: Proactively call customers to schedule regular maintenance, recalls, and preventive services. Confirm appointments and follow up on no-shows.

Inbound communication:

Answer phone calls and respond to emails and other online inquiries from potential and existing customers regarding service, promotions, and vehicle information.

Customer follow-up:

Perform follow-up calls to ensure customer satisfaction, gather feedback, and encourage future business.

Lead management:

Utilize a CRM (Customer Relationship Management) system to log all customer interactions, track leads, and manage follow-up activities.

Information and support:

Provide customers with information on services, parts, and warranty issues. Help resolve customer concerns and escalate issues when necessary.

Job Type:

Full-time Pay:

$14.00

• $26.

00 per hour

Benefits:

401(k) 401(k) 3% Match 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Paid training Vision insurance

Work Location:

In person Service Customer Service Representative 1707 Us 70 East Highway, New Bern, NC 28560 $14

• $26 an hour
• Full-time $14
• $26 an hour
• Full-time Appointment scheduling: Proactively call customers to schedule regular maintenance, recalls, and preventive services.

Confirm appointments and follow up on no-shows.

Inbound communication:

Answer phone calls and respond to emails and other online inquiries from potential and existing customers regarding service, promotions, and vehicle information.

Customer follow-up:

Perform follow-up calls to ensure customer satisfaction, gather feedback, and encourage future business.

Lead management:

Utilize a CRM (Customer Relationship Management) system to log all customer interactions, track leads, and manage follow-up activities.

Information and support:

Provide customers with information on services, parts, and warranty issues. Help resolve customer concerns and escalate issues when necessary.

Job Type:

Full-time Pay:

$14.00

• $26.

00 per hour

Benefits:

401(k) 401(k) 3% Match 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Paid training Vision insurance

Work Location:

In person