Client Service Associate (Veterinary Receptionist) Waxhaw, NC - Passionate Paws Animal Hospital $13-$18 per hour based on experience and qualifications. We are happy to train the right candidate with strong customer service skills, even if you have no prior veterinary client service experience. Full-time | Monday-Friday only - We are closed on weekends About Us At Passionate Paws Animal Hospital , we're more than a veterinary practice — we're a family that treats pets and their people with the same compassion and respect we'd want for our own. We are an integrative veterinary practice , combining traditional Western medicine with complementary therapies to offer more healthcare options for pets at every stage of life. As a Fear Free Certified® Practice , we're focused on creating a welcoming, low-stress environment for both patients and clients. We are a privately owned practice , not a corporately owned one, which means we're able to focus on personalized care, build strong relationships with our clients, and maintain the flexibility to make decisions that benefit our patients and staff. When you join our team, you'll be part of a practice where you can make a real impact and be valued as an individual. Position Overview We're looking for a Client Service Associate (CSA) — the first and last point of contact for our pet parents. CSAs are the face and voice of our hospital. If you love talking to people, building connections, and creating positive experiences, you may be a perfect fit. We offer a pay range of $13-$18/hour depending on experience, with entry-level candidates starting at the lower end of the range and mid-level or experienced candidates earning towards the higher end. We provide excellent benefits, training, and growth opportunities for all levels of experience! What You'll Do Greet pet parents and patients with warmth and professionalism Answer phones and manage appointment scheduling Check clients in/out and process payments Walk clients and their pets to and from exam rooms or the front desk Occasionally assist pet parents with handling or carrying pets Keep the front desk area clean and organized Pitch in with light cleaning and support tasks as needed Provide support to both our clients and veterinary team

Note:

This is not a sit-down-all-day job — you'll be on your feet often, moving around the hospital to help deliver a smooth and welcoming experience What We're Looking For A naturally outgoing, energetic personality Strong customer service and communication skills A team player who can multitask and stay calm under pressure Compassionate and caring — for people and animals Someone who is eager to grow professionally and open to receiving constructive feedback Veterinary experience or relevant client service experience is a plus , but not required Entry-level candidates with strong customer service skills will be considered Mid-level or experienced candidates will be considered for a higher pay rate based on experience

Pay & Benefits Hourly Pay:

$13-$18/hour , based on experience and qualifications. We are happy to train the right candidate with strong customer service skills, even if you have no prior veterinary client service experience. 50% employer-paid health insurance 3% company match for

SIMPLE IRA 100

% employer-paid short-term and long-term disability Generous employee pet care discounts Supportive and inclusive team culture Enjoy your weekends off — we are closed on Saturdays and Sundays! Opportunities for professional development and growth within our integrative practice How to Apply Please submit the following: Your resume A cover letter Two (2) professional references Selected applicants will be contacted for a brief phone interview. Final candidates will complete at least 1 in-person/shadowing interview before a hiring decision is made. Join a practice where your energy, compassion, and customer service skills truly make a difference. Apply today and help us create a better vet experience — for pets and their people.

Job Type:

Full-time Pay:

$13.00 - $18.00 per hour Expected hours: 36.0 - 38.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Waxhaw, NC 28173 (Required) Ability to

Relocate:

Waxhaw, NC 28173: Relocate before starting work (Required)

Work Location:

In person