Customer Service Rep - Full Time - 3147

Customer Service Rep

• Full Time
• 3147 Wilmington Health PLLC
• 2.

9 Wilmington, NC Job Details Full-time 1 day ago Qualifications Phone communication Medical office experience Mid-level Credit card payment processing High school diploma or GED Decision making Debt collection payment plan Multi-line phone systems Patient interaction Escalation handling Medical terminology 2 years Balancing end-of-day transactions Time management Client interaction via phone calls Full Job Description About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

Ensures prompt and efficient responses to patient account requests

Essential Duties/Responsibilities:

Promptly answers patient phone calls Returns calls within 24 hours Resolves patient requests in a courteous manner Responds to patient written requests Documents details of complicated requests and work with the appropriate team to reach resolution Escalates to proper authority when appropriate Enters all actions and interactions with patient in billing system Processes itemized bills per request from Attorneys and other third parties Sets up payment plans Sends financial hardship applications to patient when requested; processes completed applications Other duties as assigned by management

QUALIFICATIONS

Required:

High school diploma, GED, or high school equivalency 2 to 4 years' experience in a medical office environment and/or customer service role OR the equivalent combination of education and experience

Preferred:

Ability to handle multiple phone lines with an emphasis on customer service Knowledge of medical terminology Familiarity with insurance reimbursement policies

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6

• 2.5 hrs/day) Frequently (2.6
• 5.5 hrs/day) Continuously (5.6
• 8.

0 hrs/day) Physical Demand Required? Frequency Standing Frequently Sitting Continuously Walking Frequently Kneeling/Crouching Rarely Lifting Rarely Customer Service Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management Department Specific Handles all customer service inquiries in a prompt and timely manner Responds to patient requests within a 24-hour period All correspondence sorted same date of receipt and ready for processing All credit card payments to be processed/ balanced at the end of each business day Cross-training of all job duties to insure complete back-up coverage within customer service Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information, or any other class protected under state or federal law.