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B&J Plumbing, Heating, and Air

CSR - Electrical, HVAC, or Plumbing

Pay: Not specified

Posted: 4 weeks ago

Location: Wilson, NC (Onsite)

Last Updated: 4 days ago

Hours: Full-Time

Expires: 10/9/2026

Career Insights for Customer Service Representative (General)

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Based on North Carolina data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,502 / year median in North Carolina

+2% projected growth

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Job Description

B & J Pluming, Heating, and Air Conditioning is looking for an experienced Customer Service Representative with a background in HVAC, plumbing, or electrical to join our growing team. This is a great opportunity for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer experiences. We offer strong benefits, a supportive team culture, and a company that truly values its employees. If you're organized, customer-focused, and want to be part of a company where your work makes an impact every day, we'd love to meet you.

Responsibilities:

Answer incoming customer calls and respond to inquiries in a professional, friendly manner. Schedule service appointments for HVAC and plumbing customers accurately and efficiently. Communicate with customers regarding appointment confirmations, updates, and follow-ups. Provide basic troubleshooting guidance and route calls appropriately when needed. Maintain accurate customer and job information in scheduling software (ServiceTitan experience a plus). Resolve customer concerns or escalate issues to management when necessary. Collaborate with Dispatch, Sales, and Field Teams to ensure a seamless customer experience. Follow standard operating procedures and company guidelines for call handling and documentation. Assist with outbound calls for appointment confirmations, reminders, and customer follow-ups

Qualifications:

One (1)+ years of customer service, or call center experience in HVAC, plumbing or electrical required. Ability to work onsite in the office on a daily basis. Must be able to pass a background check Strong typing skills with a high level of accuracy. Experience using ServiceTitan is highly preferred. Strong communication and interpersonal skills Excellent multitasking and organizational abilities Positive attitude with a customer-first mindset Ability to remain calm and professional in a fast-paced environment Proficient with computers, scheduling software, and phone systems Please submit a copy of your resume for consideration. 14YgExw6hg