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Member Services Representative
Job
Robert Half
Wilson, NC (In Person)
Full-Time
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Job Description
We are looking for a Member Services Representative to support a non-profit organization in Wilson, North Carolina through a Long-term Contract opportunity. This position is ideal for someone who thrives in a high-volume service environment, communicates clearly with members, and handles daily interactions with professionalism and accuracy. The role focuses on delivering responsive assistance, maintaining reliable records, and creating a positive experience for every caller and visitor.
Responsibilities:
- Respond to a high volume of member inquiries by phone and provide timely, courteous support.
- Assist individuals with account questions, service requests, and general program information while ensuring accurate documentation.
- Enter, update, and maintain member information in computer systems with strong attention to detail.
- Process cash transactions and related payments in accordance with established procedures.
- Type notes, correspondence, and service records efficiently to keep files current and complete.
- Resolve routine service concerns by identifying member needs and delivering appropriate solutions or next steps.
- Support front-line service operations in a fast-moving call center setting while meeting quality and responsiveness expectations.
- Work collaboratively with internal team members to ensure consistent service and smooth daily operations.