Client Service Representative

Client Service Representative Unbox The Dress•4.2 Winston-Salem, NC Job Details Part-time $15.00•$16.50 an hour 1 day ago Benefits Flexible schedule Qualifications Teamwork Shipping & receiving Bachelor's degree Communications Retail sales Full Job Description Do you have a passion for sustainability, fashion, personal styling or the bridal industry? Join the sales & client care department of a women-led custom apparel company located in Winston Salem! In this role will you'll help guide our clients through the experience of transforming a beloved wedding dress into heirloom gifts like robes, christening gowns, accessories and more. Training provided. We're looking for a positive, productive & hardworking associate to join our team! Learn More about us www.unboxthedress.com About the Role The customer care team helps customers from coast to coast understand our process, and place their orders online, working with our team of expert sewing professionals to bring new life to customers' beloved wedding gowns. Our Design Studio and HQ is a beautiful and inspiring place to work everyday! Typically, the environment is fast-paced, and the customer care team moves from one task to another, answering customer questions, conducting design consultations with customers, and documenting client preferences for our talented team of sewists. Our Sales & Customer Service team members are people-oriented and goal-oriented. S/he has outstanding communication skills yet is a good listener. S/he exhibits high energy behaviors with a positive, can-do attitude. S/he is flexible and adaptable to changes in process to accommodate our company's accelerating growth. S/he is also highly organized, detail-minded and proficient in tech-enabled communication.

Responsibilities:

Assisting our clients as hey place their heirloom orders (training provided) Documenting what was discussed for the sewing team to reference Answering FAQs and other client communication needs via phone or email as assigned Unboxing and photographing incoming dresses May be asked to assist with photographing finished products or shipping outbound orders as needed by the team

Schedule:

•About 25-30 hours per week; mostly M-F; May require 1 Saturday morning shift per month•Potential to grow into full time

Qualifications:

Excellent communication and people relationship skills Retail Sales experience, in a related fashion, clothing or gifting retailer Strong multi-tasking skills, Detailed minded and highly organized; High-energy optimism and can-do attitude, positive and action•oriented, problem solver Strong work ethic, collaborative and kind

Education and Training:

•Minimum of 4-5 years of sales /customer service experience in a related industry•

Preferred:

Bachelor's Degree in

Business, Communication Studies, Fashion Industry Job Type:

Part-time Pay:

$15.00•$16.50 per hour

Benefits:

Flexible schedule Application Question(s): Why are you interesting in working for Unbox the Dress?

Experience:

Retail sales: 3 years (Preferred)

Work Location:

In person