Service Advisor

Service Advisor Confidential Youngsville, NC 27596 $40,000

• $75,000 a year
• Full-time $40,000
• $75,000 a year
• Full-time Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.

Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Schedules service appointments. Greets customers in a timely, friendly manner and obtains vehicle information. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.

Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Maintains a professional appearance. Keeps work area clean

Job Type:

Full-time Pay:

$40,000.00

• $75,000.

00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Days:

Monday to

Friday Experience:

Service Writing:

1 year (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person