Customer Service Advisor

True North Equipment is seeking a dedicated Customer Service Advisor for our Grand Forks location. In this role, you will act as a solutions provider for our customers, ensuring their needs are met efficiently while supporting the Service Manager and contributing to a high-performing fast-paced service department. True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You! It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard workers, always willing to dive into a new challenge and eager to learn. We strive to provide limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE! Why Join True North Equipment? Be part of a team that values hard work, growth, and having fun along the way Opportunities for continuous learning, development, and career advancement Work alongside supportive leaders and teammates who are committed to your success Make an impact by delivering exceptional service to customers across the Red River Valley Join a company with deep roots and a strong reputation, serving customers since 1949 Why You ll Do Provide frontline Customer Support by utilizing TNE systems such as Service Center to provide direction or a plan of action to customers. Provide scheduling support for technicians to ensure minimal gaps in workflow. Contact customers when work is completed and arrange timely payment, pick-up, and delivery of customer machines. Manage and maintain accurate customer machine inspection data. Fields internal and external customer inquiries to the Service Department, to include answering the phone and supporting the Service Manager when they are out. Support setup logistics of products and assist in the delivery process. Opens and edits work orders as directed by the Service Manager to enable timely invoicing. May maintain the service library with current information as needed. Maintains Service Department filing, mailing, and records. Updates customer profiles or other information from the customer work orders. Maintains a safe store work environment, including performing safety replacement orders for first aid supplies, checking the fire extinguishers & eye wash stations weekly per the Safety Manager. Supports safety compliance, paperwork, quarterly inspections, safety training paperwork, and OSHA logs per the Safety Manager. Schedules and tracks all oil changes, service work, and DOT maintenance for shop vehicles, including delivery and pickup of these vehicles. Ensures warranty parts are cleared out monthly or by following the correct timeline for warranty. Ensure new tools are inscribed, loaded into ToolsGuard, and stored properly in the tool room. Maintains a clean and organized tool room. May deliver parts or work as a driver when necessary. May assist the sales department with inventory tracking and finding serial numbers as needed. Must be able to maintain reliable attendance. What We re Looking For Basic knowledge of agricultural equipment is preferred Strong communication and customer service skills Ability to multitask and perform in a fast-paced environment Strong organizational and problem-solving abilities General mechanical or technical understanding preferred Proficiency in Microsoft Office and general computer applications High School Diploma or equivalent experience Valid Driver s License with a clean MVR and ability to operate company vehicles

Work Schedule Off-season:

Monday-Friday, 8:00 AM•5:00

PM In-season:

Monday-Friday, 7:30 AM•5:30

PM Rotational Saturdays:

7:30 AM•12:00 PM Total Rewards Package The opportunity to build a great career path, industry-leading benefits, a fun environment, and owners who work right alongside us each day! We offer competitive pay and industry-leading benefits:

Pay:

$21•24+/hour depending on experience

Health Insurance:

100% single premium paid; 75% family coverage

Dental & Vision:

50% premium paid

Disability & Life Insurance:

100% premium paid 401(k): Company match

PTO:

Starts accruing on your first day

Paid Holidays:

7 holidays + additional special days

Community Involvement:

Paid Volunteer Time Training:

On-the-job and ongoing

Parental Leave:

Paid Leave for growing families And so much more! All hires must pass a pre-employment background check and drug/alcohol screening. True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.