Contact Center Officer

Make a DifferenceOne Member at a TimeAt North Star Community Credit Union, were more than a financial institutionwere a trusted partner in our members lives. Were looking for a people-first, service-driven professional to join our Contact Center as a Contact Services Officer.

If you enjoy helping others, solving problems, and building meaningful relationships while growing your career in financial services, this is your opportunity to shine.

What Youll DoIn this role, youll be the voice of North Starcreating positive, memorable experiences for every member you serve.

Deliver Exceptional Member ServiceBe the first point of contact for members, providing friendly, accurate, and timely support Assist with account needs, transactions, and service inquiries Resolving issues with care and confidence, ensuring every member feels valued Support Financial Success Through LendingGuide members through loan applications and next steps Prepare and process loan documents with accuracy and compliance Make lending decisions within authority and support members through the process Build Relationships & Identify OpportunitiesListen for ways to improve members financial well-being Recommend products and services that truly meet their needs Contribute to the growth and success of the credit union Keep Operations Running SmoothlyComplete administrative tasks, documentation, and follow-ups Collaborate with team members to ensure seamless service What Success Looks LikeMembers feel heard, supported, and appreciated after every interaction You consistently deliver prompt, accurate service and follow through on commitments You confidently contribute to lending goals and service standards You actively promote North Star products that benefit members You show up as a reliable, professional, and positive team member What You Bring35 years of experience in financial services, lending, or customer service High school diploma or GED Strong communication and relationship-building skills A problem-solving mindset with attention to detail Ability to handle sensitive information with professionalism and discretion Comfort using technology and multitasking in a fast-paced environment

Why Youll Love Working HereMeaningful Work:

Help members achieve their financial goals every day

Supportive Culture:

Be part of a team that lives

The North Star Way Growth Opportunities:

Build your career in a stable, community-focused organization

Community Impact:

Get involved in local events and make a difference beyond the workplace Work Environment & Physical RequirementsProfessional office setting in a Contact Center environment Extended periods of sitting, typing, and phone communication Occasional lifting of up to 25 pounds Join Our TeamIf youre ready to bring your passion for service, your attention to detail, and your commitment to excellencewed love to meet you.