An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
MEDICAL, DENTAL, VISION BENEFITS DAY ONE WEEKLY PAY, FREE UNIFORMS
The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work performed in a knowledgeable and detailed manner. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.
DUTIES & RESPONSIBILITIES
Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints. Support Service Manager and Technicians with daily needs. Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet. Determine the status of the customer account and any payment needs prior to scheduling the work. Answer telephones, direct calls and take messages. Obtain authorization for all credit card payments and process credit card, cash, and charge account payments. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Estimate, schedule and invoice repairs in a knowledgeable manner Coordinate road call requirements. Follow up to be sure work is performed in a timely manner. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call. Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work. Open, sort, and distribute incoming correspondence, including faxes and email. Responsible for cash drawer/petty cash. Maintain a clean and organized office area.
EDUCATION & TRAINING
High school diploma
KNOWLEDGE & EXPERIENCE
This requires a firm mechanical understanding of trucks and trailers. Average PC skills are required. G-Suite, Excel, word preferred.
SKILLS & ABILITIES
The ability to communicate the work performed in a knowledgeable and detailed manner. Strong written and verbal communication. Proven customer service Ability to sell FleetPride products and Services For all opportunities, check our our website at www.fleetpride.com/careers
Job Type:
Full-time Pay:
$22.00 - $26.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance
Experience:
Heavy duty truck/trailer: 3 years (Preferred) Heavy duty service writing: 3 years (Preferred)
