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Customer Service Representative
Job
Home Health Medical Equipment Inc
Norfolk, NE (In Person)
$36,400 Salary, Full-Time
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Job Description
Job Summary We are looking for a friendly, detail-oriented, and patient-focused Customer Service Representative to be the first point of contact for our patients, caregivers, and healthcare providers. In this role, you will handle inquiries, process orders, verify insurance, educate patients on equipment use, and ensure a smooth experience from order to delivery. This is an excellent opportunity for someone who enjoys helping people while working in a growing healthcare field.
Key Responsibilities Answer incoming calls, emails, and chats from patients, referral sources, and caregivers with professionalism and empathy Process new DME orders, verify insurance benefits, and obtain prior authorizations Educate patients and families on the proper use, cleaning, and maintenance of medical equipment Coordinate equipment delivery, setup, repairs, and pickups with logistics and clinical teams Resolve customer concerns, complaints, or billing issues quickly and effectively Maintain accurate patient records and documentation in compliance with HIPAA and all regulatory requirements Follow up on recurring supply orders and rental equipment Collaborate with sales, billing, and clinical teams to ensure seamless patient care Meet daily/weekly performance goals for call handling, order processing, and customer satisfaction
Key Responsibilities Answer incoming calls, emails, and chats from patients, referral sources, and caregivers with professionalism and empathy Process new DME orders, verify insurance benefits, and obtain prior authorizations Educate patients and families on the proper use, cleaning, and maintenance of medical equipment Coordinate equipment delivery, setup, repairs, and pickups with logistics and clinical teams Resolve customer concerns, complaints, or billing issues quickly and effectively Maintain accurate patient records and documentation in compliance with HIPAA and all regulatory requirements Follow up on recurring supply orders and rental equipment Collaborate with sales, billing, and clinical teams to ensure seamless patient care Meet daily/weekly performance goals for call handling, order processing, and customer satisfaction