We are looking for a Customer Service Representative to support day-to-day customer interactions for a long-term contract opportunity in Bristol, PA. This position focuses on delivering prompt, attentive assistance by phone while accurately entering orders and resolving routine service questions. The ideal candidate is comfortable handling a steady volume of inbound and outbound communication and maintaining a positive experience for every customer.

Responsibilities:

• Respond to incoming customer calls with care and provide clear, timely assistance for service-related inquiries.
• Enter customer orders accurately into the appropriate system and verify key details to help ensure smooth processing.
• Place outbound calls as needed to confirm information, provide updates, or follow up on outstanding requests.
• Address customer concerns by identifying issues, explaining available solutions, and escalating more complex matters when appropriate.
• Maintain organized and accurate records of customer interactions, order activity, and follow-up actions.
• Work closely with internal teams to share relevant information and support efficient resolution of customer needs.