Customer Service Representative

Position Purpose To serve as the first contact with the Health Service for students and visitors by responding to questions and inquiries on a broad range of clinical and administrative issues by telephone or in person. Required Qualifications Associate Degree or equivalent combination of education and experience. Competency with standard computer applications, including e-mail. Preferred Qualifications Prior experience in a health care setting preferred. Prior experience with computerized appointment system preferred. FLSA Non-Exempt Employment Category Temporary Full Time Schedule Department Contact for Recruitment Inquiries Maureen Tansey Department Contact Phone Number Department Contact for Cover Letter Maureen Tansey, Office Manager, Primary Care Outpatient Clinic Contact's Phone Number Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all. Background Check Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Special Instructions to Applicants Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

https:

//policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions Key Accountabilities Key Accountabilities Appointment Office:

Monitors daily electronic scheduling system and schedules appointments via phone, email and walk-ins for a busy outpatient clinic. (50%)

Medical Records:

Acts as a customer service representative and assists in annual pre-arrival project with duties as assigned by MR/R supervisor, including data entry in the EMR, assisting with releases of information following HIPAA confidentiality policies, scans protected health information to the medical records system, receives cash and credit card payments for payable services. (50%) - Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. - Performs other duties as assigned.