Veterinary Customer Service Representative

Company DescriptionLowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket pets in the Hudson, New Hampshire. We understand all the different ways your pet communicates love and trust. Our hospital offers many services including annual wellness care, anesthesia and sedation, dentistry, internal medicine, laser therapy, in-house pharmacy, surgery, urgent/immediate care, rehabilitation services, and acupuncture. We are ready with a positive, experienced support staff and excellent clientele and well equipped with ultrasound, underwater treadmill therapy, massage therapy, digital radiography, dental x-ray, and a complete in-house laboratory. We also have our sister hospital 25 minutes down the road in Bedford, New Hampshire, Bedford Veterinary Medical Center.

We are located in beautiful southern, New Hampshire! Our veterinary hospital is located on 288 Lowell Road in Hudson, just south of Manchester and next to Nashua. Tax-free New Hampshire is a fantastic place to live and offers beaches, mountains and city life, all within a short driving distance from our location! It is a paradise for outdoor enthusiasts and is an excellent place to live and/or raise a family! To learn more about us, click https://www.lowellroadvetcenter.comJob DescriptionWe're looking for a friendly, organized, and compassionate Veterinary Receptionist to be the welcoming face and helpful voice of our practice. You'll play a vital role in ensuring smooth daily operations while providing outstanding client service and support to our veterinary team.

About the

Role:

As a Veterinary Receptionist, you will be the first point of contact for clients—both in person and over the phone. You'll help guide them through their visits with empathy, professionalism, and care.

Your responsibilities will include:

Greeting clients and patients warmly upon arrivalMaintaining a clean, organized, and welcoming front desk and lobby areaTriage client concerns and direct them appropriatelyAnswering phone calls and emails; routing inquiries as neededScheduling appointments efficiently to maintain daily flowChecking clients in and out, processing payments, and reviewing invoicesOffering emotional support during sensitive or stressful situationsSupporting a positive client experience from start to finish

QualificationsWho We're Looking For:

At least 1 year of veterinary receptionist or animal care experience preferredCompassionate, calm, and confident communicatorDetail-oriented and able to multitask in a fast-paced settingStrong computer and organizational skillsPositive attitude, team player, and proactive problem-solverSelf-starter with a desire for continued learning and professional growth

Additional InformationJob Type:

 

Full-time and Part-timeHospital Hours:

 Monday

• Friday:

  7:00 am
• 6:00 pm, Saturday 7:00 am
• 4:00 pm, Sunday 9:00 am
• 3:00 pm

Pay:

 $18

• 23/hrWe offer our staff:

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)Employee Assistance ProgramPaid Vacation and Sick Time for ALL EmployeesPaid Bereavement ProgramPaid Parental Leave ProgramCompetitive CompensationContinuing Education Allowance (applies to licensed/registered/certified roles)Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology ProgramCareer Development OpportunitiesReferral Bonus Program for most positions!

Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

• Note
• some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.#SS3