Client Advocate Reports to: Executive Director Position Summary The Client Advocate supports individuals and families in improving their quality of life by assessing needs, connecting clients with appropriate services and benefits, and providing ongoing advocacy and support. The position requires compassion, good judgment, and the ability to work effectively with clients, community partners, and other professionals. Responsibilities Conduct client intake, assess needs, and make recommendations for appropriate SHARE programs and services. Advocate with clients to identify goals, develop plans, and connect them with needed resources. Review requests for SHARE financial assistance and make recommendations to the Executive Director. Assess eligibility for government benefits and community resources and assist with applications as needed. Provide follow-up through phone calls and meetings to monitor client needs and progress. Maintain accurate case notes, records, and required documentation. Network and collaborate with local human service agencies and community partners. Work with SHARE staff to plan, implement, and evaluate programs. Perform other duties as assigned. Qualifications Bachelor's degree in social work, human services, or a related field, with at least five years of case management or similar experience. Excellent communication, organization, and time-management skills. Strong interpersonal skills and the ability to work effectively with clients, staff, volunteers, donors, community partners, and the public. Ability to assess and prioritize client needs and identify practical solutions. Knowledge of benefits and resources related to housing, hunger, food insecurity, and other basic needs, preferably in New Hampshire. Understanding of client rights and responsibilities. Some evening and weekend hours may be required.

Pay:

$49,200.00 - $60,000.00 per year

Benefits:

401(k) Paid time off

Work Location:

In person