We are seeking a detail-oriented professional with strong healthcare customer service experience to join our team as a Patient Access & Collections Specialist. In this role, you will manage approximately 55 daily patient accounts, handling both inbound and outbound calls to engage with patients and insurance companies. The ideal candidate feels comfortable discussing financial obligations with patients, collecting payments, and navigating financial assistance guidelines using established scripts and workflows.

Key Responsibilities Patient & Insurance Outreach:

Conduct inbound and outbound calls with patients and insurance carriers to resolve outstanding account balances.

Payment Facilitation:

Educate patients on their financial obligations—including copays, deductibles, and non-covered balances—and collect payments prior to procedures or post-service.

Financial Assistance & Screening:

Screen patients for financial assistance eligibility, provide access to applications, and ensure timely review of submitted forms prior to initiating advanced collection steps.

Payment Arrangements:

Help set up structured, periodic payment plans to assist patients in resolving hospital bills.

Regulatory Compliance:

Adhere to internal policies and regulatory standards to prevent premature extraordinary collection actions (ECAs), ensuring accounts are handled with care and compliance.

Account Management:

Maintain accurate records and track progress across an assigned workload of ~55 accounts daily. Qualifications & Requirements Strong background in healthcare customer service, medical billing, or patient account resolution. Comfort level with collecting payments over the phone and following standard call scripts. Strong communication, active listening, and empathetic negotiation skills. Proficiency with standard healthcare software and phone systems (training provided on systems such as Envision and Webex).

Location Requirement:

Must reside within a commuting distance of the White Marsh facility to pick up hardware on your first day and report onsite when required. Training Provided Comprehensive two-week onboarding covering system navigation, phone tools, call scripts, and financial policies. Required Skills Strong customer service healthcare insurance background Ability to collect money (comfort level) Preferred Skills Bilingual English/Spanish Schedule/Shift M F 11-8pm and T, W or Th 2-8pm (Part time schedule) We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.