Allstate Insurance Customer Service Rep

Allstate Insurance Customer Service Rep Berkeley Heights, NJ Job Details Full-time $40,000 - $60,000 a year 3 days ago Benefits 401(k) Paid time off Paid sick time Qualifications Spanish Customer relationship building Upselling Greeting customers Property & Casualty License Cross-selling Leadership Communication skills Entry level Client interaction via phone calls Full Job Description Job Overview Espejo Agency, LLC has grown into a high-performing Allstate agency since opening its first location in 2016. We operate in a collaborative environment focused on results and continuous improvement. Our team of approximately 15 professionals works across sales and service functions, creating a dynamic environment where individuals gain real-world experience and develop a deep understanding of the insurance business. We emphasize proactive communication, hands-on learning, and performance recognition, giving team members the opportunity to grow their skills and increase their earning potential. Employees value the team-oriented culture, supportive and accessible leadership, and the ability to gain meaningful experience in their careers. We're seeking an Insurance Customer Service Representative who is service-driven and detail-oriented. This role is centered on delivering an exceptional customer experience while identifying opportunities to add value through coverage solutions. You will support both new and existing clients by handling policy changes, billing questions, and coverage reviews. This is a Monday through Friday role with no evenings or weekends, offering a structured environment with strong mentorship and development opportunities. First-year earnings of $40,000 to $60,000 Paid time off and paid sick leave Retirement plan and 401k Professional workspace and equipment provided If you are looking to build your career in a fast-paced, growth-oriented agency where your performance is recognized and your development is supported, apply today!

Salary Range:

$40,000.00 - $60,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Retirement Plan Bonus Opportunities Work-Life Balance 401k Plan Professional Development Mentorship Professional Work Environment Paid Sick Leave Personal Workspace Requirements Property and Casualty insurance license required Bilingual Spanish is a plus Strong communication and interpersonal skills Problem-solving ability and attention to detail Sense of urgency and accountability Team-oriented with relationship-building skills Commitment to delivering outstanding customer service Responsibilities Provide exceptional service to new and existing clients Process policy changes and handle billing inquiries Conduct customer policy reviews Identify cross-sell and upsell opportunities Handle inbound and outbound calls professionally Welcome and assist customers in the office About Us We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. We take our job seriously and tailor our clients' policies to their needs. We care, and it shows in our results! Our dedicated staff work incredibly hard to ensure that our clients are Completely Satisfied! We only hire the best and most dedicated employees to our team.