Customer Support Agent

About J.Walker Salon At J.Walker Salon, we combine creativity, expertise, and personalized care to deliver an exceptional beauty experience. Our team prides itself on helping every guest feel confident, refreshed, and heard—from the moment they book their appointment to the moment they leave our chair. Role Overview We're seeking a friendly and detail-oriented Customer Support Agent to serve as the first point of contact for our clients. You'll help manage appointments, answer questions about services, resolve concerns, and ensure that every client interaction reflects the warmth and professionalism that define J.Walker Salon. Responsibilities Greet clients via phone, email, and online chat with professionalism and care. Schedule, confirm, and modify appointments using salon software. Answer inquiries about services, pricing, stylists, and promotions. Handle customer feedback and complaints with empathy and efficiency. Support the front desk team during busy hours. Maintain accurate customer records and assist with follow-up communication. Collaborate with stylists and management to ensure smooth client experiences. Qualifications Prior experience in customer service, reception, or salon/spa environments preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency with scheduling or POS systems a plus. A positive attitude and genuine passion for helping others. Embark on a rewarding journey where your enthusiasm for helping others makes a real difference! We're dedicated to fostering an inclusive environment that values your growth and success. Join us today as we deliver outstanding client experiences together!

Pay:

$20.35 - $26.32 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Parental leave

Education:

High school or equivalent (Required)

Work Location:

In person