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Job Description
Client Services Team Lead Updated:
Today Location:
Bridgewater, NJ, United States Job ID:
16079 Not ready to apply? Join our Talent Network Description The Client Services US Team Lead provides leadership and support to a team of Client Services Managers (CSMs), serving as a primary escalation point and trusted resource when guidance, problem-solving, or decision support is needed. The Lead helps ensure consistency in service delivery, supports CSM development through coaching and direction, and reinforces accountability while allowing CSMs autonomy in their day-to-day client work. In addition to people leadership, the Team Lead plays a key role in departmental strategy and process improvement. Guided by a strong strategic mindset, the Lead contributes to the identification, design, and execution of forward-looking initiatives that improve efficiency, scalability, and overall effectiveness of the Client Services organization, while maintaining a high standard of quality and client experience.
Key Job Responsibilities:
Serve as a key liaison between Client Services leadership and the CSM team, ensuring alignment on priorities, expectations, and strategic initiatives. Monitor team health, capacity trends, and risk areas, proactively surfacing recommendations to leadership. Translate overarching organizational goals into clear, actionable department-level initiatives for the US Client Services team. Act as a key contributor to Client Services leadership discussions, advocating for long-term strategies that position the team for continued success. Lead change management efforts related to new processes, tools, or organizational initiatives impacting Client Services. Use data, feedback, and operational insights to inform decision-making and continuous improvement initiatives. Drive consistency and scalability across the team by reinforcing standard processes and best practices. Translate departmental strategy and leadership direction into clear, actionable guidance for the CSM team. Facilitate team's operational/staff meetings and 1:1 sessions. Serve as a primary escalation point for team issues, guiding resolution and ensuring timely and effective closure. Manage sensitive processes including performance management concerns in a caring and timely fashion.
Requirements:
Education Associate's or BA/BS degree Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word) Required Skills Strong leadership, organizational, and coordination skills Strong oral/written communication skills, including presentation skills, meeting recaps, PowerPoint decks, project workplans, and timelines Excellent customer service skills - internal and external colleagues and customers Strong analytical capacity; appreciation for data Troubleshooting and problem solving - comfort with ambiguity Aptitude for automated systems Ability to appropriately escalate and create suggestions for action Strong ability to design, align, and execute departmental strategies Preferred Skills Prior people leadership experience Knowledge of pharmaceutical and healthcare industry Experience in field sales administration/operations leadership in life sciences The annual base salary for this position ranges from $99,733 to $119,667. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance. At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world. W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives? Apply for this job Not ready to apply? Join our Talent Network Click here to enable personalized experience Share this job Tweet Share on Facebook Share on LinkedIn Apply Inside Syneos Health Our Values Who We Are Our Solutions Diversity, Equity, And Inclusion Why Work Here Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients' lives around the world. Selecting us as an employer secures a career in which you're guaranteed to: Collaborate with passionate problem solvers Partner with the most diverse team of experts in the industry. From the top down, our people are inspiring. Everyone has a voice and is encouraged to use it. Be empowered and thrive Here, there's no shortage of challenging work, learning and opportunities. Evolve in a growing, global company that is always looking for ways to work smarter and more efficiently. Over deliver and out-perform Challenge the status quo in a highly competitive and ever-changing environment. Be agile and take initiative to find new solutions reflective of the high-quality standards we and our customers expect. Help change lives We take our work seriously. Each day, you'll contribute to improving patients' lives around the world by shortening the distance from lab to life. It's powerful and fulfilling work of which you can be proud.
