Customer Service Representative

Position Description:

SalSon Logistics is continuing to grow, and we are looking for a detail-oriented and dependable Customer Service Representative / Order Entry Clerk to join our Dedicated Division in Florence, NJ. This position plays a critical role in supporting daily transportation operations by ensuring customer orders are entered accurately, communicated effectively, and executed efficiently. The ideal candidate thrives in a fast-paced environment, has strong communication skills, and understands the importance of accuracy and follow-through in transportation and logistics. Why Join SalSon Logistics? At SalSon, our employees are the foundation of our success. We continue to expand our transportation, warehousing, drayage, and dedicated operations nationwide while maintaining a strong team-oriented culture. We value employees who take ownership of their work, support customers professionally, and help drive operational success. Responsibilities Accurately enter customer orders into the system Communicate with customers, dispatchers, and drivers regarding shipments and scheduling Monitor and update shipment information as needed Ensure order details, appointment times, and special instructions are correct Assist with issue resolution and provide exceptional customer service Maintain organized records and documentation Support daily operational needs within the dedicated division Qualifications Previous customer service, logistics, transportation, or order entry experience preferred Strong attention to detail and organizational skills Ability to multitask in a fast-paced environment Excellent communication and problem-solving skills Proficiency with Microsoft Office and computer systems Transportation or trucking industry experience is a plus Benefits Competitive Pay Medical, Dental, Vision, and Life Insurance Paid Vacation and Sick Time Holiday Pay 401(k) Career Growth Opportunities If you are looking to join a growing logistics company with long-term opportunity and a strong operational team, we encourage you to apply today.