Office Admin / Customer Service Representative Argent Contracting Co INC 16 Watchung Avenue, Chatham, NJ 07928 Full-time Apply with

Indeed Description:

Argent Contracting Co., Inc. is seeking a dependable, organized, and versatile Office Administrator / Customer Service Representative to join our team. This position requires someone who can manage a variety of office responsibilities, provide excellent customer service, and assist upper management with daily administrative operations. The ideal candidate is a motivated self-starter who can multitask, prioritize responsibilities, communicate professionally, and work independently in a fast-paced plumbing and HVAC service environment. Responsibilities Customer Service & Office Administration Answer incoming phone calls, assist customers, and direct calls appropriately. Schedule service appointments and coordinate with technicians. Respond to customer inquiries, emails, and service requests. Maintain accurate customer records and update information in company software. Follow up with customers regarding appointments, service requests, and outstanding matters. Handle general office duties, filing, scanning, data entry, and document management. Assist with daily office operations to ensure the business runs efficiently. Administrative & Management Support Provide administrative support to upper management as needed. Prepare correspondence, reports, spreadsheets, and other business documents. Assist with employee paperwork, scheduling, and general administrative needs. Help coordinate internal office procedures and maintain organized records. Handle confidential company and employee information with discretion. Assist with special projects and other duties as assigned. Service Operations Assist with daily service scheduling and dispatch coordination. Communicate with technicians regarding job schedules and customer needs. Maintain accurate job notes and customer information. Assist with service agreements, invoices, proposals, and other service-related documentation. Help ensure customer calls and requests are handled promptly and professionally.

Requirements:

Qualifications Previous office administration and customer service experience required. Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Proficiency in Microsoft Office, including Word and Excel. Comfortable learning and working with computer-based business systems. Ability to prioritize tasks and work independently. Professional, dependable, and detail-oriented. Strong problem-solving skills and a customer-focused attitude. Plumbing or HVAC industry experience is a plus. Service Titan experience is a plus.