HVAC/Plumbing Customer Service Representative

Overview Join our dynamic team as an HVAC/Plumbing Customer Service Representative, where you'll be the vital link between our clients and our service teams. This energetic role offers the opportunity to utilize your mechanical knowledge and customer service skills to ensure seamless communication, efficient scheduling, and outstanding support for all HVAC and plumbing service needs. Your proactive approach will help drive customer satisfaction and operational excellence in a fast-paced environment. We are committed to fostering a positive workplace where your contributions make a real difference every day. Responsibilities Serve as the primary point of contact for customers seeking HVAC or plumbing services, providing prompt and professional assistance. Manage incoming service requests, accurately entering data into our order management system and scheduling appointments efficiently. Coordinate with technicians, suppliers, and warehouse teams to ensure timely parts procurement, inventory control, and equipment availability. Assist with procurement management by sourcing parts from OEM (Original Equipment Manufacturer) suppliers and negotiating pricing to optimize costs. Maintain detailed records of customer interactions, service histories, and inventory transactions to uphold high standards of data entry accuracy. Experience Proven experience in customer service within HVAC, plumbing, or related mechanical fields is highly preferred. Strong background in technology, with experience in computers and social media. Ability to perform data entry accurately while managing multiple priorities in a fast-paced environment is essential. We're looking for energetic individuals who thrive on delivering exceptional customer experiences while supporting operational excellence in HVAC and plumbing services. If you're passionate about mechanical systems, enjoy working with diverse teams, and excel at problem-solving in a lively setting—this is the perfect opportunity for you!

Pay:

$40,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Prescription drug insurance

Work Location:

In person