We are seeking a highly motivated Customer Service Specialist to join our team in Hawthorne, NJ . In this role, you will serve as a key member of the Customer Service team possessing a superior understanding of customer service responsibilities and process flow. Someone who has demonstrated the ability to work independently and is responsible for interacting with high-level customers to provide information in response to inquiries and to handle and resolve complaints to completion. Key Responsibilities

• Provide prompt and efficient responses to customer inquiries.
• Address and resolve customers complaints or concerns in a professional and timely manner.
• Keep accurate records of customer interactions and transactions in the database.
• Follow company policies & procedures when handling customer requests and issues.
• Continuously strive to improve customer service skills and knowledge through training.
• Responding to Customer reviews.
• Monitor and follow up on customer service queue activities and process until successfully completed.
• Schedule maintenance, housekeeping and other outside staff and vendor activities
• Provide coverage for team members when needed.
• Other responsibilities as assigned Qualifications High school diploma required; Associate's or Bachelor's degree preferred 2-5 years of customer service experience preferred Strong problem-solving, decision-making, and conflict-resolution skills Excellent verbal and written communication skills Ability to multitask effectively in a fast-paced environment Strong organizational skills and attention to detail Positive, team-oriented attitude with a proactive approach Corporate housing/hospitality experience is a plus

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance Ability to

Commute:

Hawthorne, NJ 07506 (Required)

Work Location:

In person