Insurance Customer Service Rep

Insurance Customer Service Rep State Farm Insurance - John Costa Agency Kearny, NJ Job Details Full-time $40,000 - $65,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Career development plan Vision insurance Opportunities for advancement Flexible schedule Qualifications Email customer support Phone communication Client database systems Customer information system software Full Job Description Job Overview At John Costa State Farm , insurance is about building trust, providing guidance, and helping people protect their families. With 18 years of experience as a State Farm Agent, John Costa has built a reputation for exceptional service, integrity, and long-term client relationships. As a Chairman Circle Agent, consistent Ambassador Travel Qualifier, and multiple-time Presidents Club qualifier, John has earned recognition for both production and customer-focused excellence. Our agency is built on accountability and a commitment to delivering outstanding client experiences. We foster a supportive, team-oriented environment where employees receive the coaching, training, and resources needed to grow and succeed. We're seeking an Insurance Customer Service Representative to join our agency and play a key role in delivering exceptional support to our clients. In this position, you'll assist customers with policy servicing, billing questions, claims support, and account updates while helping maintain the high service standards our agency is known for. Base salary of $40,000-$65,000 based on experience , Paid time off Health, dental, and vision insurance 401k plan Clear path for career advancement If you're passionate about helping people, enjoy problem-solving, and want to build a long-term career with a respected agency, apply today!

Salary Range:

$40,000.00 - $65,000.00 per year Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Health Insurance Dental Insurance Vision Insurance Hands on Training Tuition Reimbursement Career Growth Opportunities Retirement Plan Licensing Assistance Holidays Off 401k Plan Professional Development Office Snacks and Coffee Personal Workspace Flexibility with Work Location (Home Optional) Requirements Strong customer service skills and professional phone presence Excellent verbal and written communication abilities Strong attention to detail and accuracy when handling customer information Problem-solving skills and ability to navigate customer concerns effectively Comfortable using CRM systems, email, and other technology platforms Strong organizational and time management skills Bilingual skills are a major plus Responsibilities Answer inbound calls and respond to customer inquiries regarding policies, billing, claims, and service requests Assist clients with policy changes, endorsements, account updates, and payment arrangements Maintain accurate customer records and documentation within agency systems Resolve customer concerns professionally and escalate complex issues when necessary Provide clear guidance and support throughout the customer experience Deliver exceptional customer service while building long-term client relationships