Client Account Specialist

Sigma Stretch Film is looking for a dedicated Client Account Specialist to join our team in Lyndhurst, NJ. This role is crucial in upholding our commitment to service excellence in the manufacturing industry. We seek a passionate professional who excels in client relations and ensures top-tier service levels.

Responsibilities include:

Provide outstanding customer service, ensuring clear and effective communication. Collaborate effectively with team members to ensure client satisfaction and seamless workflow. Take ownership of client accounts, ensuring exceptional service, accuracy, and satisfaction. Develop and maintain strong relationships with key stakeholders, acting as a reliable point of contact. Proactively anticipate client needs, providing timely and efficient solutions. Demonstrate initiative and adaptability in a fast-paced environment while managing multiple priorities. Proof-read and enter orders, samples, returns, and credits into the system with a high degree of accuracy. Work closely with production and shipping teams to ensure smooth order fulfillment and timely deliveries. Troubleshoot and resolve any issues related to orders, returns, or credits in a professional and efficient manner. Assist in coordinating logistics between departments to meet client expectations and deadlines. Ensure all records and documentation are maintained accurately and up-to-date.

Requirements:

Proven office experience with a focus on account management, client servicing, or similar roles. Strong organizational skills with exceptional attention to detail and acuracy. Ability to multitask and manage various priorities effectively in a dynamic environment. A team player mindset with a proactive approach to problem-solving and delivering results. Comfortable working in a fast-paced setting, ensuring deadlines are met without compromising quality. Why join us? Competitive compensation and benefits package Professional growth opportunities and career development A collaborative and supportive work environment Work with an industry leading manufacturing company If you're ready to make an impact and drive service excellence, apply now to become part of our dedicated team.

Job Type:

Full-time Pay:

$43,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 3 years (Preferred)

Work Location:

In person