We are looking for a Customer Experience Specialist to support a fast-paced retail environment by delivering attentive service and resolving customer needs with care. This Long-term Contract position is based in Lyndhurst, New Jersey, and is ideal for someone who enjoys balancing order support, customer communication, and problem-solving throughout the day. The person in this role will help create a positive customer journey by managing inquiries, addressing product and delivery concerns, and coordinating effective solutions.

Responsibilities:

• Manage incoming customer orders accurately and ensure requests are processed in a timely manner.
• Investigate purchase-related questions by reviewing order details and providing clear updates to customers.
• Track shipping activity, communicate delivery information, and follow through on open issues until resolution.
• Support return requests and partner with customers to address product quality concerns professionally.
• Respond to customer inquiries across phone and email channels while maintaining a high standard of service.
• Handle a steady volume of interactions efficiently, balancing multiple priorities in a fast-moving setting.