Customer Service Rep- Building & Parking

We are looking for a dedicated Customer Service Representative to join our team on a contract basis near Rutherford, New Jersey. In this role, you will play a crucial part in ensuring seamless logistics operations by managing customer purchase orders for flooring products and services. Your attention to detail and commitment to providing excellent service will contribute to enhancing our operational efficiency and customer satisfaction.

Responsibilities:

• Process and manage customer purchase orders, ensuring accuracy and timely completion.
• Coordinate shipping and fulfillment for flooring products and services.
• Utilize the Sales and Distribution module to enter and oversee sales and purchase orders.
• Monitor back-order lists, open billing lists, and scheduled picking/shipping lists to ensure smooth operations.
• Address customer inquiries and resolve order-related issues promptly and professionally.
• Collaborate with regional teams to support initiatives aimed at improving service delivery.
• Maintain proficiency in order management procedures and apply them consistently.
• Anticipate customer needs and provide proactive solutions to enhance their experience.
• Track and report on order progress, identifying and addressing potential delays.
• Contribute to projects focused on streamlining logistics and operational processes.