Customer Service Rep (CSR)

About Us:

Guaranteed Service provides residential heating, cooling, plumbing, and electrical services throughout New Jersey and Staten Island. We take pride in delivering quality service with professionalism and care, and we're looking for a Customer Service Representative (CSR) to join our growing team.

What You'll Do:

As a CSR, you'll be the first point of contact for our customers by scheduling appointments, answering questions, and helping create a smooth service experience.

Responsibilities:

Schedule service appointments Make outbound calls for maintenance visits and follow-ups Respond to customer inquiries by phone and email Keep customer records and appointments organized Assist with on-call responsibilities as needed

What We're Looking For:

Strong communication and people skills Organized and detail-oriented Professional and friendly phone presence Able to work independently and with a team Weekend availability (as needed) 1+ year of customer service experience preferred

Why Join Us:

Competitive pay based on experience Medical, dental, vision, and life insurance 401(k) PTO and holiday pay Flexible full-time shifts available Training and growth opportunities Positive, supportive work environment

Job Type:

Full-time Location:

In person