Customer Service Associate

About Us At JP Custom Leatherworks, we take pride in manufacturing some of the highest-quality custom leather goods on the market. We are a family- and firefighter-owned business committed to putting our employees and customers first. We specialize in producing premium custom gear for the first responder community—products our customers rely on every day to do their jobs safely and confidently. Our commitment to craftsmanship, quality, and service has made us a trusted name in the industry and has fueled our continued growth. We are looking for a professional, dependable, and customer-focused Customer Service Associate to join our team and help us continue delivering an exceptional experience to every customer we serve. Position Overview JP Custom Leatherworks is seeking a highly organized, personable, and proactive Customer Service Associate to serve as a key point of contact for our customers. This role involves handling phone calls, emails, in-store customer interactions, customer follow-up, and administrative support related to orders and customer communication. This is not a basic customer service role. We are looking for someone who communicates professionally, pays close attention to detail, stays organized in a fast-paced environment, and takes pride in creating a positive customer experience from start to finish. The ideal candidate is confident speaking with customers, comfortable managing multiple priorities, and able to represent our company with professionalism, warmth, and accuracy. Responsibilities Respond promptly and professionally to customer inquiries by phone, email, and in person Assist customers with product questions, order details, and general support needs Help guide customers through order placement and clarify custom order information when needed Conduct proactive follow-up with customers regarding orders, questions, and next steps Maintain a strong understanding of our products, services, and order processes Accurately document customer interactions, notes, and updates in company systems Support order-related administrative tasks and maintain organized customer records Handle in-store customer interactions in a professional and welcoming manner Process cash transactions accurately when needed Work closely with team members to improve customer communication and internal processes Uphold company standards, policies, and service expectations in every customer interaction Qualifications Previous experience in customer service, client relations, retail service, account support, inside sales support, or a similar customer-facing role strongly preferred Strong verbal and written communication skills Professional, confident, and friendly demeanor with customers in person, on the phone, and through email Excellent attention to detail and accuracy Strong organizational and multitasking skills Comfortable working in a fast-paced environment with changing priorities Proficiency with computers, data entry, Microsoft Office, and customer management systems Ability to problem-solve, think proactively, and communicate clearly Dependable, self-motivated, and able to work both independently and as part of a team Ability to handle customer concerns with professionalism and good judgment What We're Looking For The right person for this role is: Professional and reliable Highly organized and detail-oriented Comfortable communicating with customers throughout the day Confident balancing phone, email, in-person service, and administrative tasks Motivated to learn our products and provide a high level of service Someone who takes pride in representing a growing company well Why Join JP Custom Leatherworks? If you want to be part of a growing company that values quality, teamwork, craftsmanship, and serving the first responder community, we would love to hear from you.

Job Types:

Full-time, Part-time Pay:

$17.00 - $20.00 per hour Application Question(s): What strengths would you bring to a role focused on customer communication, follow-up, and problem-solving? What computer programs and software are you proficient in? Please include any experience with Microsoft Office, CRM systems, order management systems, or other workplace tools. Do you have reliable transportation and are you available to work a full-time schedule of 40 hours per week? What about this position peaked your interest, and lead you to applying?

Work Location:

In person